Case Studies
The Background
James Hong, Head of Growth and Operations at Hudson Creative, was a "team of one" in his department. He was buried under a mounting bottleneck of maintenance, admin, and HR tasks. As a growing agency in the competitive NYC market, James had no time for high-level strategy because he was stuck in the day-to-day execution. He needed a solution that offered speed, high-quality talent, and a price point that protected the cash flow of a small business.
Solution
Hudson Creative was referred to Zipdev and began a competitive search alongside two other staffing options. Zipdev won the partnership by moving faster and more transparently during the exploratory phase. They placed Salome, who was originally hired as a Virtual Assistant but quickly evolved into a Team Support Operations Coordinator. James appreciated the seamless communication, noting that the onboarding felt natural despite Salome being the only remote member of an otherwise in-person office.
The outcomes
James saw a clear ROI before his 90-day internal deadline. Salome did more than just check boxes; she became a process owner.
● Operational Scale: Salome took over the agency’s entire Internship Program, coordinating 30+ interviews in a single summer and creating a self-sustaining recruitment cycle that she manages independently every four months.
● Team Morale: She began "chipping in" on client-facing marketing projects, supporting the creative team beyond her original scope.
● Cultural Integration: Despite initial language barriers, she now holds independent 1:1 meetings with the NYC-based team, fully integrated into the company culture.
● Strategic Freedom: By offloading his administrative burden to Salome, James was able to return to his primary role: driving growth and financial strategy for the agency. He views the hire not as an expense, but as a long-term investment that is "not comparable" to the high-cost, high-turnover U.S. freelance market.
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