Hire top Technical Support Representatives in Latin America.
Reduce your cost to hire the best remote
Technical Support Representatives by up to 60%
Technical Support Representatives by up to 60%
Why hire Technical Support Representatives in Latin America with Zipdev?
Zipdev has been providing top remote talent from Latin America since 2015 and has the expertise to help you find, interview, onboard, pay, and retain the right full-time, budget-friendly talent in your time zone.
Our trusted Clients
How much do Technical Support Representatives cost in Latin America?
With Zipdev, you pay one simple monthly fee
Junior
Entry-level role, providing basic technical assistance to customers, troubleshooting software and hardware issues, and escalating complex problems as needed.
Basic technical knowledge
Customer service skills
Troubleshooting ability
Communication skills
English Proficiency
Mid Level
Experienced role, handling more complex technical issues, providing advanced troubleshooting support, and contributing to knowledge base development.
Advanced technical knowledge
Problem-solving skills
Documentation skills
Customer service excellence
English Proficiency
Senior
Seasoned role, serving as a technical expert, leading team projects, and providing mentorship to junior team members.
Expert technical knowledge
Project management
Mentorship ability
Continuous improvement mindset
English Proficiency
Leader
Lead level role, responsible for defining technical support strategies, optimizing support processes, and driving customer satisfaction initiatives.
Strategic planning
Process optimization
Customer satisfaction focus
Team leadership
English Proficiency
Want to know how much your roles might cost to fill? Book a call to get a customized quote.
The Zipdev Proven Process
At Zipdev, we have been providing technical talent from Latin America since 2015 and have
perfected the process of providing the highest quality technical professionals in the region.
perfected the process of providing the highest quality technical professionals in the region.
1
Client defines role requirements
2
Zipdev provides hand-picked shortlist of top candidates
3
Client interviews and selects team members
4
Zipdev assigns fully-dedicated team members, handles payroll, benefits, HR overhead
5
Client is empowered to build great products
The monthly fee covers all of the following for each of your valued team members:
- Recruiting & placement
- Onboarding
- Payroll
- Health reimbursement
- Active Lifestyle reimbursement
- Home office reimbursement
- Optional continuous learning program
- Monthly one-on-ones
- Other ongoing HR support
Frequently Asked Questions
Are there any costs to start recruiting for a role I have open?
How much can I save by hiring in Latin America vs in the US or Canada?
Are team members assigned on a full time or part-time basis?
Where are team members located?
What are the biggest benefits of hiring remote workers in Latin America?
How long does it take to start seeing qualified candidates after kicking off the recruiting process?
What happens if an assigned team member isn't working out?
Can assigned employees work on whatever the client wants them to work on?
Why should I work with Zipdev and not a competitor?
What kinds of positions can you place?
What Zipdev Clients are Saying
“The ease of communication and scheduling with our Tijuana-based QA team made it feel like they were in an office across town, not in a different country. After working with international teams in Asia and South America, we knew how important immediate communication was for effective software development. Having our Zipdev team in the same timezone easily doubled our company’s efficiencies while keeping our costs under control.”
Aaron
CEO And Founder of Tourrs
“As a business owner, trusting someone else to help build your product isn’t always easy at first. It’s been almost two years since we started working with ZipDev to help build our product, and it has been one of the best decisions our company has ever made. Despite having a large in house development team, we have leveraged ZipDev developers, designers and currently have a dedicated QA engineer that has been such a great culture fit he is like one of our own.
Mark Baron
Co-Founder & Chief Product Officer at Course Key
“We needed to hire some positions but we weren't in a financial
position to get where we wanted in terms of talent. With Zipdev we've made hires that feel 100% part of our team; super quick learners, their quality of work is great, their work ethic is great. We can get more done and more resources for what we are trying to accomplish in the business,”
Lisa Druxman
Founder of FIT4MOM
”Entering the [LatAm] market by ourselves, the HR headaches, having to invest a ton of time on that as well as learning about local holidays, and compliance [was daunting]. Also there's something about the Zipdev environment that our assigned team member Luis values, so we do too."
Frank Dal Bello
Owner and CEO of Haystack Pro
”We had a big need for people to join our engineering team and needed to fill these roles quickly. Our CTO had heard good reviews from other portfolio companies and compared with some other sources, Zipdev was the most appealing and affordable, that's why we ended up using Zipdev.
The savings that we implemented by using Zipdev and the amount of time we reduced helped us a lot to continue to grow our business."
Nicole Lawry
Director of People at PureCars
”In the US [finding] good talent for reasonable salaries was not easy, so we found that augmenting our team with people from LatAm through Zipdev was a good way to go.”
Frank Watervoort
CTO at Thrive
”We're not able to hire people outside the US so we used Zipdev to bridge the gap. We needed a partner and resource that is reliable. We found good talent quickly, communication has been great, the talent pool is amazing."
Jack Rentz
VP of Operations from Bird Rock
”Because Zipdev is focused on the Latin American region, it gave me confidence that they know what they do. Within 2 days, I felt
that my remote team member from LatAm Staff was getting it and
executing accordingly.”
Cameron Heffernan
Principal, Your B2B Marketing
Contact us today to learn more about how to boost your returns with our cost-effective nearshore software development teams that allow your portfolio companies to scale and compete effectively.